Privacy Policy
Privacy Policy
Last updated: 18 June 2026
Applies to: toyveda.shop and our WhatsApp ordering channel
We've written this policy to be readable, not just legally complete. If something is unclear, feel free to contact us and we'll explain it in plain language.
1. Who We Are
Toyveda is a retail business offering toys, gifts, return gifts, stationery, educational products, and home décor through our website and customer support channels. References to "we", "us", or "Toyveda" in this policy mean Toyveda and its team.
We are based in Greater Noida West, Uttar Pradesh, India.
2. What Information We Collect
When You Place an Order
We may collect:
- Your name
- Phone number or WhatsApp number
- Delivery address
- Billing information (where applicable)
- Order details, including products ordered and special instructions
When You Browse Our Website
We may automatically collect:
- Browser type
- Device type
- IP address
- Pages visited
- Time spent on pages
- Referring websites
This information is generally collected through server logs, cookies, and analytics tools to help us improve our website and services.
When You Contact Us
If you contact us through WhatsApp, phone, email, or other channels, we may collect:
- Your contact details
- Your messages and communications with us
- Information related to your enquiry or order
Payment Information
We do not store your credit card, debit card, UPI PIN, or banking credentials.
If online payments are offered, they are processed securely by trusted third-party payment providers. We only receive information necessary to confirm payment and fulfil your order.
3. Why We Collect Your Information
We use your information to:
- Process and deliver orders
- Communicate about your order
- Provide customer support
- Respond to enquiries and requests
- Manage returns, refunds, or disputes
- Improve our products, services, and website
- Comply with legal, tax, and accounting requirements
- Prevent fraud and misuse of our services
With your consent, we may occasionally send information about new products, services, offers, promotions, or updates. You may opt out of marketing communications at any time.
4. How Long We Keep Information
| Information | Purpose | Retention Period |
|---|---|---|
| Name, address, phone number | Order fulfilment and customer support | Up to 3 years from last order |
| Order records | Accounting, taxation, dispute resolution | Up to 7 years or as required by law |
| Customer communications | Customer service and support records | As reasonably necessary for support and business operations |
| Website analytics data | Website improvement and performance analysis | Up to 26 months |
Where legally permitted and practical, information is securely deleted when no longer required.
5. Who We Share Information With
We only share information necessary to operate our business.
Delivery Partners
We may share:
- Name
- Phone number
- Delivery address
- Information necessary to complete the delivery
Service Providers
We may use trusted third-party providers for:
- Website hosting
- Analytics
- Payment processing
- Accounting and invoicing
- Communication services
These providers only receive information necessary to perform their services.
WhatsApp (Meta)
If you contact us via WhatsApp, your messages are processed through WhatsApp and Meta Platforms according to their own privacy policies and terms.
Legal Requirements
We may disclose information where required by applicable law, legal process, government authority, or court order.
We do not sell personal information to advertisers or unrelated third parties.
6. Your Rights
Subject to applicable law, you may request that we:
- Provide details of personal information we hold about you
- Correct inaccurate information
- Update incomplete information
- Delete information where we are not legally required to retain it
- Restrict certain uses of your information
- Withdraw consent for marketing communications
To make a request, please contact us using the details below.
We aim to respond within 15 working days.
7. Cookies
We use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Improve website performance
- Understand how visitors use our website
For more details, please refer to our Cookie Policy.
8. Children's Privacy
Our website is intended for adults purchasing products for children, families, schools, and celebrations.
We do not knowingly collect personal information directly from children under the age of 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.
9. Security of Your Information
We take reasonable technical and organisational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.
While no online platform can guarantee absolute security, we continuously work to safeguard the information entrusted to us.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will update the "Last updated" date at the top of this page and may notify customers through appropriate channels where required.
Your continued use of our website or services after updates are posted constitutes acceptance of the revised policy.
11. Applicable Law
This Privacy Policy is governed by applicable laws of India, including relevant data protection and consumer protection laws.
12. Contact Us
If you have any privacy-related questions, requests, or concerns, please contact us:
Toyveda
WhatsApp / Phone: +91 87962 48234
Email: support@toyveda.shop
Website: toyveda.shop
Location: Greater Noida West, Uttar Pradesh, India
We are happy to help and will do our best to answer your questions promptly.